Should you have any concerns relating to the handling of a transaction or believe any aspect of our service has not met your expectations, we’d appreciate hearing from you.
If you are not entirely satisfied with the resolution we ask that you place your concerns in writing or via email to our Customer Care Manager so they can work with you to assist in resolving the matter.
Ray Whites Customer Care Manager can be e-mailed firstname.lastname@example.org or address your concerns to:
Ray White Glenroy
0434 631 378
2/789 Pascoe Vale Rd, Glenroy VIC 3046
In the first instance Ray White Glenroy will acknowledge your complaint and endeavour to resolve your concerns as soon as possible. Please ensure you provide as much detail as possible about the nature of your complaint or dispute, including the outcome you would like to achieve.
The Customer Care Manager will oversee the complaints process and will liaise with you and the relevant staff member/s to ensure the issues raised are fully examined and your complaint is handled in accordance with this process.
If you remain unsatisfied with the resolution after assistance from the General Manager we ask that you place your concerns in writing to –
Ray White Victoria & Tasmania
Level 17, 40 City Rd
Southbank VIC 3006
Email – email@example.com